In this section, you will find answers to questions that are frequently asked. If you have additional questions please fill out the technical support form or call the technical support department toll free at 800-328-3911, Option 3.
Solution: When using win 2003 server, the default key length for a certificate is the incorrect value. This must be changed to 1024 instead of the default 512. Win2000 Server does not have this issue. Keys must be a length of 1024
Solution: CRL has expired and new CRL need to be generated or the system time is incorrect. Check system time first before creating new CRL.
Solution: Ensure the system time is correct, otherwise the certificates and CRLs with incur expiration and invalid issues during retrieve and install. If this does not work, recreate the CA.
Solution: There is an option to export the CA in Win2003 and then restore the CA in Win2000 server. Otherwise a complete rebuild of the OS is needed along with recreating all of the certificates.